Many thanks, Jimmy! This line of thinking is not typically as pervasive as it once was, but still effective when building relationships with your clients. Essentially, by seeing things from the client's perspective, you are better able to relate to them. Makes all the difference in service-based businesses.
Many companies have been neglecting this point lately… Great reading!
Many thanks, Jimmy! This line of thinking is not typically as pervasive as it once was, but still effective when building relationships with your clients. Essentially, by seeing things from the client's perspective, you are better able to relate to them. Makes all the difference in service-based businesses.